Zac Bowling’s Blog

After losing my last laptop to an accident and the fact that I needed a new machine for so long, I went ahead and ordered a brand new laptop from Dell. Spent a ton on it because I figured I use it more than the average user (far more) and deserve to have the best out there. I spent nearly $4,300.

That was over nearly a month and a half ago. Since that time, my order has been delayed over 5 times. I’m not set to get my laptop for another week according the latest report. Dell was forced to contact me the last 4 times and get my consent because of FTC regulations. The first and seconded time were a little bit annoying but reasonable.. About the 3rd time I was getting very angry. I was willing to work with them on the parts so that they maybe it could ship sooner but I was told doing so would take it out of its place out in line.

The first issue was that the hard drive had just back-ordered. I asked the lady twice if that’s all it was and she assured me that was the only issue. The second time it was still the hard drive. I accepted and still waited. The 3rd time they called me and told me the motherboard and video card were back-ordered. I was begining to become angry. You see, the first time I was assured that Dell holds the parts for a machine until they get everything. I was angry and she said she would investigate and get back with me. No one ever got back with me.

The 4th time, they told me they had the motherboard but the video card was still out. I told that lady about the last lady and she transferred me to a customer support person that was so monotone and condescending that it made me more angry but I was desperate need of my machine that I demanded that they upgrade my shipping so that when it was readyI would get it sooner, so they did.

Friday, I get a call from a clueless rep. asking if I would allow for it be delayed again. I was furious. I asked him what it was this time. It happened to be the hard drive again. I was screaming mad. He said it didn’t show that it had been delayed on his records for the hard drive before. I demanded to speak with his manager. They transferred me and they told me they would investigate and personally find out what was going on but because of the long weekend that they would get back with me on Tuesday.

I can’t stand this anymore. I should of received my laptop on 06/07/05. The latest I have heard is that it will ship on 07/08/05 and I should get it on 07/11/05 (because of the weekend). If it wasn’t for the time it would take to build the system and the discounts I got from Dell for my partnerships and employee discounts and the fact that I love the machines (not so much the ordering process anymore) that if it was anyone else I would have canceled a long time ago.